General
How hot are your sauces?
Each of the sauces has relative range since the scoville rating is based off of the hottest pepper within the sauce. Since we use fresh peppers in our sauces there is always going to be a variance from batch to batch.
Dragon's Breath - Mild - 8K SHUs~
Mean Green - Mild - 8K SHUs~
Big Red One - Medium - 10K SHUs~
Tango Mango - Hot -90K SHUs~
Nuclear Option - Insane - 400K SHUs~
Again these are ballpark estimates based upon the hottest pepper in the sauce and does not constitute as a legitimate SHU test.
What is your mildest sauce?
Dragon's Breath is our mildest sauce and Mean Green is our mildest hot sauce
What are scoville units?
Check out our blog post to learn way more than you probably care to know about them.
Where are your products manufactured?
Where are currently located in Warren, Rhode Island! This is our production facility
Where do your peppers come from?
The peppers used in our sauces are sourced locally when available. It can change depending on the seasons and general availability.
How long do your sauces last?
The peppers used in our sauces are sourced locally when available. It can change depending on the seasons and general availability.
How do I contact your company if my questions isn't answered here?
Please email us directly at help@13starshotsauce.com
Orders
How quickly do you process and ship your orders?
Our shipping speed will vary based upon when you placed your order but in general 90% of all of our orders are shipped within 1-2 business days. Any orders placed on Sundays or the holidays will be shipped on the following business day.
How can I track my order status?
Once an order is placed you will receive a confirmation email with a tracking number and instructions on how to track the order after your order has been shipped
Note: Please give the tracking number24 to 48 hours to update
How long will it take for my order to arrive?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen and where you are located.
The cut-off time for the same day shipping for Second Day and Overnight Order is 10AM Eastern Time.
Any orders placed after that time, will most likely be shipped the following business day. Also keep in mind the shipping time is based upon after the order has been fulfilled NOT when it has been placed.
Do international orders have to pay a custom fee?
Yes. We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.
What do I do if I never received my order?
Contact us directly at help@13starshotsauce.com and we will investigate further. Please provide your order number in the subject of the email.
What do I do if I received a defective order?
Please contact help@13starshotsauce.comwith the following information:
Order date
Order number
Picture of defective item
We will get back to you as soon as possible.
How do I make changes to an order I've already placed?
Please email help@13starshotsauce.comwith the following information
Order Date
Order Number
As long as the order has not been fulfilled this is a quick fix. In the event it has been will be request a return of the applicable items and the shipping process will start over again.
How many bottles should I order for my first order?
Start with one bottle of whatever sauce entices you the most. From there it depends on how fast you consume the sauce. Generally, most customers order 4 bottles at a time.
You can always create a custom Bundle as well and Mix & Match here.
Subscriptions
How do I manage my subscription?
You can update your settings any time by logging in to manage your subscription.
If you are having trouble logging in, you may have checked out as guest. You can request an access link here or try signing up for a 13starshotsauce.com account using the same email you entered at checkout.
We also send you a direct link to manage your subscription info in the reminder emails we send about your upcoming charge. Check your email for the welcome message or the reminder emails we send that you're about to be charged - you'll find the link there too!
Can I skip or cancel an individual subscription delivery?
You can skip a delivery any time by logging in and heading to the “Manage Subscription” tab to skip.
How do I cancel my subscription auto-renew?
You can cancel the next auto-renew on your subscription any time! Just log in or request an access link, then select "Edit" next to the subscription you wish to cancel:
If you are trying to cancel but have already been charged for the period you wish to cancel, contact us ASAP for assistance at help@13starshotsauce.com.
Can I order a Build Your Own Bundle subscription as a gift?
Yes! You can absolutely order a monthly hot sauce subscription for someone else. We now also offer the ability to pre-pay for 3, 6 or 12 months subscription. When checking out, just be sure to enter the recipient’s name and address in the shipping address section at checkout.
Prepaid subscriptions may still renew after the 3, 6 or 12-month period depending on if you selected “one-time gift” or “auto-renew” when purchasing, but you can always cancel the auto-renew before you are charged again or reach out to us about switching over the billing info on a recurring subscription to the recipient’s.
Can I use a free shipping code on a subscription order?
Because of the system we use to set up your recurring charge for subscriptions, free ship codes do not work with subscriptions orders.
If you have already received a code for free US shipping on your first order, reach out to us and we can reimburse you the $6 flat rate equivalent for your first order (i.e. for prepaid subscriptions, we would cover the shipping cost equivalent of the first box).
I bought a subscription as a gift, how do I transfer the billing over to the recipient?
Please have the recipient call us at 401-379-9961 about switching over the billing info on their subscription, or reach out to us with their email and we'll send them a link to update it online!
Subscriptions
How do I manage my subscription?
You can update your settings any time by logging in to manage your subscription.
If you are having trouble logging in, you may have checked out as guest. You can request an access link here or try signing up for a 13starshotsauce.com account using the same email you entered at checkout.
We also send you a direct link to manage your subscription info in the reminder emails we send about your upcoming charge. Check your email for the welcome message or the reminder emails we send that you're about to be charged - you'll find the link there too!
Can I skip or cancel an individual subscription delivery?
You can skip a delivery any time by logging in and heading to the “Manage Subscription” tab to skip.
How do I cancel my subscription auto-renew?
You can cancel the next auto-renew on your subscription any time! Just log in or request an access link, then select "Edit" next to the subscription you wish to cancel:
If you are trying to cancel but have already been charged for the period you wish to cancel, contact us ASAP for assistance at help@13starshotsauce.com.
Can I order a Build Your Own Bundle subscription as a gift?
Yes! You can absolutely order a monthly hot sauce subscription for someone else. We now also offer the ability to pre-pay for 3, 6 or 12 months subscription. When checking out, just be sure to enter the recipient’s name and address in the shipping address section at checkout.
Prepaid subscriptions may still renew after the 3, 6 or 12-month period depending on if you selected “one-time gift” or “auto-renew” when purchasing, but you can always cancel the auto-renew before you are charged again or reach out to us about switching over the billing info on a recurring subscription to the recipient’s.
Can I use a free shipping code on a subscription order?
Because of the system we use to set up your recurring charge for subscriptions, free ship codes do not work with subscriptions orders.
If you have already received a code for free US shipping on your first order, reach out to us and we can reimburse you the $6 flat rate equivalent for your first order (i.e. for prepaid subscriptions, we would cover the shipping cost equivalent of the first box).
I bought a subscription as a gift, how do I transfer the billing over to the recipient?
Please have the recipient call us at 401-379-9961 about switching over the billing info on their subscription, or reach out to us with their email and we'll send them a link to update it online!
Returns
What is your return policy?
Please visit the following link to view our full refund policy
https://www.13starshotsauce.com/8107851840/policies/refund-policy.html?locale=en
How does the Love it or Swap it Guarantee Work?
If you’re not wild about a flavor, we’ll swap it with something you love at no additional cost.
Just email us at help@13starshotsauce.com and we will take it from there. Please include your order number in the Subject line.